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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Officejet Pro 8630 e-All-in-One Printer

HP Print and Scan Doctor 5.0.11 says "Your computer is connected to a wireless network. The network name is (SSID):  (it notes correct network name -- which is the same my laptop is on too)

HOWEVER, 

The Printer says:

IP Address: Not connected

Network Name: Not available

MAC:....

Host Name: .....

Bonjour Name: ....

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