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Microsoft Windows 10 (64-bit)

Message "Ink System Failure"  -  There is a problem with the printer or ink system Turn printer off then on. If problem persists, contact HP

 

Printer out of Warranty

Tried new cartridges, followed all troubleshooting tips including checking all points for paper jams, cleaning cartridge contacts, unplugging for 60 seconds, downloaded driver, checked for firmware update, etc

No joy. Can anyone suggest anything? I saw something about a secret menu but can't find anymore about it.

 

Thanks.......Lorna

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