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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-06-2022 01:21 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY 5055 ALL-IN ONE wireless connection with no error messages

Software is up to date with Windows 10 64 bit OS

Using HP 65 XL cartridges which expire soon

Cartridge cleaning from menu

Manual cartridge cleaning with distilled water

Shut down, unplugged and restarted printer

HP Smart app says cartridges are Ready and half full

HP Print and Scan Doctor has all green check marks

Windows Test Page prints the color heading and icon, but the top half of the page is vaguely printed.

The bottom half of the page only has black ink for the top of each line or every other line given the spacing.

This started out as missing large rows in a printed document

Asking for help here is my last attempt to figure out a solution before I just buy new cartridges to discover if that's the problem contrary to the diagnostic tools.

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