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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-13-2022 08:23 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

My HP ENVY Pro 6455 has E3 (Cartridge Carriage Stalled). I've tried all of the recommended solutions to resolve from the Virtual Agent. I have gone through all the steps to "Unblock the print carriage" and the steps to "Reset the printer".  I can easily move the cartridge all the way to the left and all the way to the right. When I click "Retry" in the HP Smart application on my phone, the cartridge will move slightly, the error will briefly disappear, and then it will come right back. We have only had this printer for 15 months and we use it very sparingly. Please help! 

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