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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-20-2022 08:23 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am receiving an error: "document feeder unable to pick up the original. Make sure the document feeder cover is closed completely and try again." The document feeder is NOT unable to pick up the original. It is feeding the original through just fine. It is only giving me the error that it can't and then spitting out a blank page. A search of the community shows that this is a common problem, however, I have yet to see a solution.  Yes, I have already double and triple checked the feeder. Yes, I have checked for firmware and driver updates. Yes, I have unplugged the printer, let it sit, and plugged it back in. None of these things have helped in the slightest. If anyone has found an actual solution to this issue, please let me know. With kids who have to scan multipage documents for school on a regular basis, using the glass is not an option. 

 

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