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‎06-24-2022 09:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

i have a problem with a printer HP OfficeJet 8014.

The problem is the following: when I turn on the printer, after the first loading, the message "checking printer in progress ... please wait" appears on the display, after a few minutes the display turns off and only the white power LED remains on and blue flashing wifi led.

 

The printer is under warranty, however in the warranty  page a strange thing happens, when I go to click contact support, the hp sites ask me to add the printer to the dashboard and after that, the product code goes from: 3UC57B to  1KR71B, that of the officejet 8012.
I don't know if this is important.

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