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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-25-2022 11:59 AM - last edited on ‎10-14-2025 06:35 AM by Moderator

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer

I have an HP Envy 6200 all in one printer.  I had to get a new laptop in February.  I have a Windows 11 operating system. I was able to set up the printer rgith away and have been printing since that time.  The problem is that I cannot scan.  If I do manage to get through the HP app -- it cannot detect my printer. There is a series of prompts to add a printer, but the app only identifies an HP 4100 which I use at a totally different location .  Anything I've tried from online support does not help. I need to speak with a person.

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