Printing Errors or Lights & Stuck Print Jobs
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
1
0
0
HP Recommended
HP Envy 4520 all in one series won't print in color after I used the HP Smart App. I did click the color options to print color. Once I print it. it came out in black and white. The color ink cartidge is full so is the black ink too. I did everything by check the printing preferences and the advantage too. There is no color options for me to change it. It is just paper layout. My laptop had been update to Windows 11. I did everything by remove the printer device, uninstall the HP smart app. I did it all over and still same problems.
I tried to use my smartphone and it did print in color but not my laptop. Does it sound like I need to update my printer or is there any other way for me to print in color?
Here is the image that it show me on the laptop
