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Microsoft Windows XP

This has happened twice with two of the same model number printers.  Running windows XP off a laptop not connected to the internet.  

Printer is not used very often.  Printer will go through all the motions but may print at  first.   Then the next time, still going through the motions, not print, then continue not printing.  We have tried rubbing the printer head on a wet paper towel.   Ink immediately comes out onto the paper towel.  Cartridge doesn't look clogged or anything.  We aren't sure if the not printing is due to not using it enough.  We are not sure if we can download a driver to a jump drive then installing it would even help?  Any suggestions greatly appreciated.  You may email: [Personal Information Removed]

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