• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-29-2022 05:53 PM - edited ‎06-29-2022 06:06 PM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E3AV)
Operating System: Microsoft Windows 11

There has been a vertical line since the first day I got this laptop, sometimes it gets wider, changes color or starts blinking. The line is also shown on the BIOS screen. Restarting the laptop and upgrading the drivers didn't solve the problem. The HP hardware diagnostics didn't find any problem either. The line is not shown on a external monitor so it might be a laptop's screen problem.

 

Pictures:

Spoiler

pic3.jfif 

Spoiler
8fb46535-5f7f-4b0a-90ac-fd42c4ec7e92.jpg
Spoiler
66a24507-3097-4ca7-a9ca-290d6d9de137.jpg

 

 

 

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.