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‎07-01-2022 07:53 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP 7740 produces an all-black page when I make a copy from the glass.  It makes a completely blank page when I scan from the glass.  However, it scans correctly when I use the feeder, and it prints correctly when I send documents from my computer to the printer to print.  I have uninstalled and reinstalled the printer, checked the firmware (which is the latest version), and restored factory defaults.  None of that has helped.  Do I need to take the printer to a repair shop, or is there some other solution?

 

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