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‎07-03-2022 03:40 AM

HP Recommended
Product: laserjet mfp m140we
Operating System: Microsoft Windows 7 (64-bit)

Hello,

my mother bought a new laserjet mfp m140we. one week ago.

The installation failed at the moment.

First she tryed to add the Printer with Windows 7 to her acer computer windows 7 64 bit.. This did not work.

She asked me for help and I found the esay start exe on HP support webpage.

The installation failed.

A Errormessage on a paper comes out everytime she is pressing the copie button.

It says the setup could not finish. (Easy start finished the setup I thought). She even had the printer in the printerlist of windows and it was connected to the wifi.

But she could not print something.

I  live 600 km far from her so I can not pass buy to help soon.

Her problem is now that she can not even use the copie function because everytime she would like to copy something the errormessage is printed and no scan is done.

It worked before shy tryed to do the installation with windows she said.

My idea was now to let her do a factory reset so she can use the copyfunktion while she is waiting for me.

She is not fit enoug to login to EWS with the browser. Is there a possibillity to do a factory reset with the control panel using buttons.

Thank  you so much in advance for your help.

 

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