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‎07-19-2022 01:09 AM

HP Recommended
Product: 4120 deskjet
Operating System: Microsoft Windows 11

Hey guys. Just got a 4120e deskjet printer. Tried all I can to connect through wifi, but it just doesn't work.

 

Tried on a Windows PC (Windows 11) and a Mac. Android phone and iPhone. None works. I've got the HP Smart app on all platforms. 

 

Connected via USB, and it works well. Also tried wifi direct on the Windows PC, and it worked.

 

So, connecting via the HP Smart app. I put the printer into setup mode (X and wifi button for a few secs). The printer is seen on the app. I click setup. It selects the printer and moves to the next stage (connecting to the printer). This is where it gets stuck every single time. After a while, I get a message that the system could not connect to the printer - check distance and all.

 

I've come to notice that at the stage where the app is "connecting to the printer", the PC/Mac disconnects from my router, and tries to connect to "HP_Direct...". Is this normal? This leads me to guess the printer is on wifi direct mode. Is there anyway I can disable the wifi direct mode?

 

If that's not the problem, what then? Pls help 

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