• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-20-2022 05:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Photosmart C4795 All-in-one printer/scanner. It is now printing funny, often (but not always) it includes a shadow on the words and sometimes it makes it completely unreadable. I installed both HP smart and the HP print and scan doctor, but neither one is able to do a printhead clean or alignment. I tried a hard reboot, uninstalling and reinstalling the device and drivers, nothing so far has helped. In the HP print and scan doctor it doesn't do anything when I click the clean printheads or align printheads buttons. In HP smart it says "Printer Status Unknown" and under Print Quality Tools it says "this feature is not available for the selected printer.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.