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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet Plus 4155 All-in-One Printer
Microsoft Windows 11

No matter how many times I uninstall and reinstall and try to use HP Smart and the solutions program, my scanner is not recognized by my computer. When I try to use the troubleshooter on it (the HP one) it says that the computer has an error and needs to be restarted but after restarting it says a restart doesn't fix the problem. The scanner worked before upgrading to Windows 11.

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