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‎07-22-2022 10:58 AM - last edited on ‎09-19-2025 01:11 PM by Moderator

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

I have an HP ENVY 6455e printer that seems to have stopped working out of the blue.

 

Currently, the printer shows only an amber light on and nothing else.

I've tried going through the manual, but the manual only shows troubleshooting tips for an amber light plus something else. (I've attached a picture of the printer)

 

I have attempted the following:

  • Unplugging for over 30 seconds and re-plugging in the printer
  • Uninstalling and re-installing the printer drivers/software
  • Restarting my laptop
  • Re-connecting the printer to the WiFi

Whenever I reinstall the printer (to my laptop), the HP App will display all of the information as though the printer is connected to my laptop/WiFi. The moment I try and print something, the light turns amber, and then the HP App can no longer connect to the printer. (I've attached a picture of the HP App)

 

HP ENVY 6455eHP ENVY 6455eHP Smart AppHP Smart App

 

Any advice?

 

Thank you!

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