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‎07-22-2022 03:27 PM - edited ‎07-22-2022 03:36 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

My OfficeJet Pro 8620 will not print.  Empty cartridges have been replaced with new HP 951 cartridges.  The printer detected the cartridges but determined the yellow and magenta to have low levels of ink instead of full.  The printer said the new blue cyan cartridge was defective and empty. 

Replaced the new cyan blue cartridge with yet another new cyan blue cartridge.  Same problem.  Printer claims the cartridges are defective and shows the ink levels to be lower than they truly are.  Will not print.  Shows cyan to be empty when it is not. Shows yellow and magenta to be 1/4 full instead of 100%.   The 8620 is not on warranty.  What can I do? 

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