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‎07-23-2022 12:07 PM

HP Recommended
Product: HP OfficeJet Pro 8725 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have had the same Windows 10 laptop  and printer (HP Office Jet Pro 8720) for at least four years. The printer is on my WiFi network. Two days ago, I experienced the following:

  1. When I opened the HP App to scan a document, I saw a message “Add Your First Printer,” rather than the usual “Ready”.
  2. I clicked on “Add Printer” The app went through a “Searching for Printers” sequence and returned a “No Printer Found”
  3. I clicked on Search Again” and the App then presented a message “What type of printer are you trying to find “ and offered three options: (a) Wifi set up; (b) USB Printer, and (c)Printer Connected to Network
  4. I chose Network Printer and clicked Search. Again “No Printers Found”

Three other points:

  1. I can still print
  2. The blue network light on the printer is still on
  3. If I leave the HP App for a while, the “Ready” message reappears and I can use the scanner.

How do I fix this problem?

Thanks for your help.

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