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‎07-24-2022 08:07 AM - last edited on ‎07-26-2022 08:35 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Deskjet 2710 All-in-One and now an HP Deskjet 2710e All-in-One. Both connect to my HP Pavilion laptop (Windows 11)  via a USB cable. When the older 2710 model is connected, and I go to print, I can choose the 2710 printer in a dialogue box and print successfully. Unfortunately, if I try to scan, I simply get an error message that the device (ie the 2710e All-in-One) cannot be found. 

When the 2710e All-in-One is connected, I can both print and scan. However, if I disconnect the 2710e from the laptop because I need to take the laptop elsewhere, when I plug it back in again with the USB cable, I can print but if I try to scan I get the error message that the device (ie the 2710e) cannot be found. I have to run the Print and Scan Wizard choosing the options to first fix printing problems. Then fix scanning problems to enable the 2710e to be found so that I can scan.

As the older model, the 2710 always worked very well until recently, this would suggest that HP are no-longer supporting it. It would also suggest that the HP system gets confused because it has 2 x Deskjet Series All-in One devices. Any help gratefully received please. 

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