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Microsoft Windows 10 (64-bit)

Getting an error message on my HP Office Jet Pro 8610 about a missing or failed printhead, Error Cord Oxc19a0027.  I've tried the unplugging and taking out the cartridges and replugging, I changed one cartridge which was low on ink (but I never would have changed it this soon normally) but don't know what to do next.

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