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‎08-11-2022 12:41 PM

HP Recommended
Product: HP Envy 6000
Operating System: Other

Hi,

 

I have an HP Envy 6000 printer which has recently started printing only the outline of black text, i.e. the words aren't filled in.

 

I'm printing from the HP Smart App (which is up-to-date) on an Android 12 phone. The cartridge ink levels are fine. 

 

I have updated the printers firmware and run several print head cleaning cycles, but the problem still persists.

 

Is anyone able to offer any help please?

 

Many thanks,

Elliott.

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