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‎08-13-2022 03:25 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

I had an HP OfficeJet Pro and the cyan quit printing, and the printer was about 5 years old.  So I purchased a new HP Envy Inspire printer, and just got it all set up.  CYAN DOES NOT PRINT! WHY?!? I have searched and searched for answers and had HP Support remote in and view my computer and couldn't find an issue, so he said they would send me a new cartridge.  I do not feel that it's a cartridge issue, because the same thing was happening to my old printer with completely different cartridges.  I have run all the software updates, and HP support ran all of the "cleaning" things and nothing worked.  Any suggestions?

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