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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-18-2022 03:05 AM - edited ‎08-18-2022 03:55 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I'm working in an office with two HP printers, and as part of my work I have to scan several multi-page documents. I use HP Smart for that.

A few days ago the Wi-Fi network changed, and so did the printer's IPs.

Since then, I haven't been able to use the printers, as they always show on HP Smart as Offline. I troubleshooted with the HP chat bot and tried many things but nothing worked.

When I re-install the printers everything is fine and they even print the test page with no problem, but when I go to HP Smart, it always says they're Offline.

 

What can I do?

 

Thank You

 

EDIT: Just to add that everyone else is using the printers with no problem. In fact, I helped some with the configuration after the IP change

 

EDIT2: I connected my laptop to the printer through USB and I'm able to do my work normally. As soon as I disconnect the cable, HP Smart no longer recognizes the printer. Working through USB cable is not an option for daily work

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