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‎08-23-2022 05:01 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a combo 2 pack consisting of a 64XL black cartridge and a 54 Tri-color cartridge at Walmart. When I put the black cartridge in the printer, it tells me that it is defective. If I put a different cartridge (64 black) in, it works fine. If I put the old cartridge back error, there is no error message, but when I put the new XL in, I get the same message. I went back to Walmart and they said they can't take back cartridges if they are opened. I didn't know it was defective until I opened it and put it in the printer so that doesn't make sense. I cannot find anywhere how to return the cartridge to HP for replacement as it was defective out of the box. Can anyone point me in the right direction? Thanks

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