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Microsoft Windows 10 (64-bit)

I have a DesignJet T210 plotter and just replaced the M Hp 712 ink cartridge.  I have a message on the screen that indicates I have a "Supply System Problem" for the M cartridge.  I have removed the cartridge and cleaned the metal contact and replaced with the same problem.  Any suggestions.  I have also tried to clean the printhead but the plotter will not allow me to do so with the existing problem.  Thank you in advance.

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