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HP ENVY Inspire 7924e All-in-One Printer
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I have the HP ENVY Inspire 7924e. I bought this printer a couple of days ago and about ready to take it back. 
Every photo I print results in the ink smudging off the photo. I am printing on glossy photo paper which I have previously used in my HP ENVY 5532 without any issue.

I have also tried a different brand with the same result.

I have printed from my iPhone and iMac both with the same result. Each time I’ve ensured 6x4 photo paper has been selected. I have printed at normal quality and best, and had the same result.

I bought this printer as it was recommend for photo printing and so far I’m just wasting ink with useless prints.

 

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