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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-29-2022 12:50 AM

HP Recommended
Product: HP Photosmart C4580 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I don't use my C4580 a lot but just found it won't scan.  Copy is OK.  Print is OK.  Scan from the printer to PC says "Scan Error".  Scan from PC says "No scanner detected". Print and Scan Doctor says "full software solution is not installed" but then the installer page has no "Download" button for the software.  I cannot understand instructions to install "Smart" or "eprint".  Could it be that a recent Windows 10 upgrade has killed the scanner?  I see a  running "Windows Image Aquisition" service which I don't remember before.  Is there a work-around.  Printer is on LAN (Wifi). PC is a Dell Laptop.

Regards

Peter M

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