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‎08-31-2022 09:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Dear All:

I use the Desk jet 4152e.

The print misses a color.
I clicked on Quality Tools / Clean Printheads
I get this message:
 
New HP Cartridges Installed
Please fix this problem, and then select Retry
Cancel / Retry
 
The printer doesn't print a test page. And the normal print still misses a color.
 
I appreciate your comments
Best wishes
Henning
 
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