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‎09-10-2022 10:46 AM - last edited on ‎09-10-2022 01:26 PM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Operating System: Microsoft Windows 11

I just bought the HP 15s-fq5000nia. I am unable to solve the problem of 0% available (plugged in) battery problem. 
I tried reinstalling bios from the official hp driver website using the product HP 15.6 inch Laptop PC 15-d5000 (since my hp support assistant recognizes it as this and also the fq5000nia is not showing up in the products on hp driver website.

 

I am using Windows 11 21H2 64bit. My laptop has non-removable battery so can't perform the static electricity removal trick of removing battery and pressing power button for 15secs. 

 

I also tried to update and uninstall battery driver, but when I tried to do scan for hardware changes, my laptop shut down. 

 

I performed hp pc diagnostic on battery and the result came out cancelled. I am attaching diagnosis results of bios here.

Battery Status.pngIMG20220910191351.jpg

 

I did another battery check using cmd and the commands and results are attached below.

CMD.png

I am unable to upload the html file generated here. 

Kindly help me. I am really exhausted and disappointed after buying a brand new laptop and getting into such a mess.
Thanks and regards,

[Personal Information Removed]

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