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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎09-21-2022 02:41 AM - edited ‎09-21-2022 02:45 AM

HP Recommended
Product: OMEN X by HP - 17-ap020nr
Operating System: Microsoft Windows 10 (64-bit)

Hello, I went to charge my Omen X gaming laptop when the battery was low, but while it was off charging the charge light next to the charging port was blinking white. Then as I try to turn and use my laptop it kept blinking white whether it was plugged in or not. When I plugged it in again the charging status would say, "plugged in, not charging". When I had it plugged in and was using the ac power adapter the battery didn't deplete but it would not charge at all. I got no error messages that came up. This happened when I got the battery replaced.

 

Note:

I tried to reinstall the BIOS, but it is only a temporary fix and the issue will happen again if I choose to run on the battery and choose not to use the ac power adapter connected. I am aware that some people in the hp forum community had similar issues to me but is there a fix for my particular laptop model? If anyone knows anything that'll help it would be greatly appreciated.

 

Some of my system's information 

 

  • OS Name     Microsoft Windows 10 Home
  • Version        10.0.19044 build 19044
  • System model    Omen X by HP 17 Laptop PC
  • System SKU       2LV60UA#ABA
  • BIOS version       American Megatrends Inc. F.27, 7/15/2022
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