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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-21-2022 04:32 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w
Operating System: Microsoft Windows 10 (64-bit)

I have tried two cartridges with the same result. They will not turn after insertion. It's as if a release isn't being triggered.

 

When I called "support", they went through a script, even though I told her what I had tried. She said to remove the orange clip. There wasn't clip and she wouldn't believe me.

 

The first one was ordered from Amazon. Thinking I had a bad cartridge, I returned it and bought a dual reload directly from HP. It looks exactly like the first, no orange clip and also doesn't turn.

 

If an HP rep replies to this, DO NOT USE A SCRIPT! I can follow the simple instructions. As I have tried two cartridges, all indications are it is the printer.

 

So, focus on that and get a real technician, not a script reader.

 

Any failure to contact me by an HP rep will result in my never purchasing another HP printer and I WILL let as many people know how the quality has plunged in the last 30 years.

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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