• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-26-2022 12:28 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: Microsoft Windows 10 (64-bit)

HP update broke my printer.  I am extremely frustrated as this printer is only 1.5 years old and replaced another HP Laser Jet that had a similar issue after 2 years.

 

Here is my setup and what I have tried to fix it.  HP really needs to get their act together regarding updates.

 

Setup:

  • HP Color Laser Jet Pro MFP M283cdw
  • Wired network connection with static IP
  • Printer plugged into uninterruptable power supply (UPS to avoid update problems/power cycling)
  • Genuine HP cartridges
  • Updates set to "Prompt Before Install"

Issue:

  • Firmware date code 20220729 was installed on Sept 23, 2022
  • Printer went into endless reboot loop 
  • "79 Service Error - Turn off then on" displayed on screen before reboot

Fixes I've tried:

  • Turn off then turn on - same error
  • Unplug leave unplugged 30 min, replug - same error
  • Re-send firmware using HP Firmware tool - tool gives 'smiley face' successful message - same error
  • Unplug wired network cable - printer started, I was able to make a photocopy
    • Plugged in network cable, went back to same error

 Next will be trying factory reset, but this is getting stupid wasting hours because HP sent a bad update.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.