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‎10-07-2022 11:47 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hi. I've purchased a new, genuine HP, 301 Black cartridge and the printer is showing the error.  I've cleaned, air dusted, power off, unplug, checked drivers and firmware are up-to-date, and still cannot clear the incompatible cartridge error. If I put the old cartridge back in it recognises it fine. I thought the new cartridge might be faulty so I bought another (genuine HP) one and have the same problem. Please can you help as this is seriously inconvenient and expensive now I've had to buy 2 new cartridges which don't work!

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