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I am trying to setup the printer mentioned in the title. Everything is connected and visible to each other. Managed to print a few test pages but now the printer requires a setup which I can't complete. I get as far as the window that stipulates I use only HP cartridges and then a message comes on that says setup can't be completed and I need to contact support. Support is no help and keep referring back to wifi connectivity. This can't be the case as the test prints worked.

 

Printing and scanning is now not possible and leaves me with a 200€ white elephant. Please help.

 

Using chrome OS and the HP smart app.

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