• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎10-26-2022 10:19 AM - last edited on ‎09-25-2025 12:14 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

I have a Win11 laptop connected wirelessly to my OfficeJet Pro. I use HP App to do all the wonderful things and I have the latest version, but multiple times a day Windows User Account Control (UAC) pops up with the question "Do you want to allow this app to make changes to your device?" 

Clicking on More Details is says that the program is HPPrintScanDoctorExt located in the locked down WIndowsApps folder so I can't do anything with this app.

I have deleted the app, deleted the printer and reinstalled everything but that didn't change anything. 

 

How can I get this to stop? It literally happens at least six times a day for the last couple of weeks. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.