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‎10-30-2022 11:37 AM - edited ‎10-30-2022 11:37 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

Hello,

 

I received a "low-ink" warning from the subject printer and so I removed the old cartridge and inserted a new one. The printer now states that the new cartridge is counterfeit and won't let me use the printer. The new cartridge is part of a two-pack of genuine HP cartridges (verified by using the holograph and code on the box) and the old one was the first of the two; the new one being the second of the two-pack.

 

If I put the old, empty one back in the printer accepts it.

 

Any thoughts on why the HP printer will not accept genuine, verified HP laser jet ink cartridges?

 

Thank you!

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