• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 11

I did a clean install of the LJPro_MFP_M125-126_full_solution_15311.exe driver package after a fresh install of Windows 11 on a new computer with Intel Z790 chipset. The software installs fine but it can not print. The printer and the scanner appear in the device manager. The scanner works, but the printer does not respond to print commands. The Hp Printer and Scan doctor does not find any problems. The printer works perfectly and prints with my two other computers. One is a 6 years old Windows 10 gaming pc, the other is a newer notebook running on Windows 11. 
I tried other USB cable, uninstalled and reinstalled the driver several times (careful cleans installs) without success.
Any ideas?

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.