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‎11-08-2022 03:56 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

Hi.  We bought a new toner cartridge from Staples (official HP cartridge) and when we installed it is says "Indicated cartridges blocked for containing a non-HP chip.  More at www.hp.com/learn/ds"  We went to the link and it just talks about using non-HP cartridges.  But we bought the same exact official HP cartridge we've been using since we bought the printer.  And we bought it at Staples; a reputable store, not some random discount website or something.  So we took it back to Staples and got another cartridge; had the same problem.  Can anyone help? We own the HP Color Laser Jet Pro MFP M281fdw.  We purchased the Print Cartridge 202A CF500A. Thank you

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