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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
12-06-2022 10:28 PM
Product: HP OfficeJet Pro 8710 All-in-One Printer
MacOS 13 Ventura
The printer is locked. I need to unlock it so I can factory reset it before selling or recycling it. I don't know how it got locked or what the password could possibly be.
Thanks for your help.
Solved! Go to Solution.
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