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‎12-13-2022 04:38 PM - last edited on ‎12-15-2022 01:11 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

Hi

 

The most convenient way to scan using our OfficeJet 8720 is using the 'Scan to Computer' function at the printer and selecting the relevant device to scan to. That works really well on our older devices that can still run the 'HP Utility' driver. However, the Scan to Computer function can't see any of our newer devices, which connect using the HP Smart app. They can all print wirelessly and scan using the HP Easy Scan app, but that is more fiddly to use.

 

The printer says to activate 'Scan to Computer' using HP Utility. That option is available for the older devices but there doesn't seem to be an obvious way to do that in HP Smart. The only option in advanced settings for Scan to Computer is 'webscan'.  HP Utility doesn't appear to be available anymore to download.

 

Is there a way to activate this using HP Smart? If not, why not? 

 

Thanks

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