• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-27-2022 07:23 PM

HP Recommended
Product: HP ENVY 4502 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hello, I received an error code 0XB380004 when I went to print tonight. I hard powered the printer down as suggested by one person (unplugged from machine and wall for 2 to 3 minutes, pressed the power button for 30 seconds to remove any lingering charge, plugged back in to machine and wall, powered up). When it powers up its 'fine' and will run through any menu option you want but the minute you send it a print job it goes to this error code and the power button light flashes continously - it will not leave the error code screen for any reason until you hard power it down.  I JUST switched over to the lowest HP INK plan since this isn't used very often and suddenly this happens.... does anyone know how to 'fix' this new problem?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.