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‎12-28-2022 04:12 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

Hi. I turned on my less than 2-year old (out of warranty) printer that has not been heavily used. 

The carriage cannot move and the carriage and ink cartridges are stuck to the right.

Here's the message: The print carriage cannot move. Open the cartridge access door. Clear any paper jam or obstruction and select OK.

I have tried everything I can think of. One suggestion was to access the ink cartridge area and unstuck it. I don't have very good access on the right and when I've tried to unstick it, there's not much movement. Has anyone experienced this? Were you able to fix it?

Thanks.

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