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01-01-2023 12:40 PM - edited 01-01-2023 12:46 PM
HP MFP M281fdw suddenly started printing horribly dull color images. Anything with red or some form of red does not print. So oranges or dark yellows or pinks look like VERY faded yellow or non-existent entirely. It seems as if the magenta is not being used on any of my print documents. Magenta toner is full and does print on the Supplies Status page. I have changed the cartridge to a brand new one (even though the old one wasn't empty) thinking maybe the old cartridge went bad? Both new and old cartridges are HP cartridges, so not offbrand. I changed all the toner color and black cartridges so they are all brand new. I have tried cleaning the heads, ran color calibration, adjusted alignment, updated printer, updated drivers, and all the other common troubleshooting. Nothing has worked. Used to print great until about 4 or 5 months ago and now it prints terribly. Help. What is wrong with this?
Printer is out of warranty so I can't seem to get any help from an actual human being from HP. (I'm willing to pay for help, but I don't even see this option anywhere!)
I have closed images. The first image is how this color document is supposed to look. The second image is how it is printed (extremely dull and none of the pinks and reds are shown. Notice the faint yellow of the main center part that is supposed to be somewhat orange .
How the image is supposed to look
Dull printed image with no pinks, reds, and orange
Supply Status