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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-05-2023 04:14 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

I have been trying for months to cancel my account in order to create a new one in the country I have moved to, this has not been possible after multiple attempts through WhatsApp, Twitter, virtual assistance, etc. therefore, I cancelled my payment and decided to no longer use instant ink. This morning I tried to print and received an error message saying I needed to change to regular cartridges (not instant ink) despite the fact I am using the ones that came with the printer.  The frustrating and shockingly terrible customer, independent of the hours I have spent trying to do the right thing was bad enough, not I have been blocked out of my own product??

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