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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-10-2023 06:34 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

After having already used and replaced the Setup HP cartridges with Regular HP cartridges with no problem, I had an issue in which a document failed to print.  Upon turning the OfficeJet Pro 8028 printer OFF and ON, the Use SETUP Cartridges error message appear on the display screen.  I bought brand new color 910 HP ink cartridges and installed with the previously functioning black 910X HP ink cartridge, but the problem persists.  Before coming here, I ran the diagnostics with the HP Smart App and exhausted the troubleshooting steps with the HP Virtual Assistant without success.  Can you help?

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