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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-11-2023 09:56 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

I have a HP Office Jet Pro 8710. I replaced the black ink cartridge with a new one, the exact same HP 952XL cartridge that I've always used  (second one in two-pack) but I received the following message:

"The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

 

I'm unable to print. Please send me a solution.

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