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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-12-2023 02:36 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

My black ink stopped printing despite it showing some ink left on the ink indication screen.  I changed the cartage to a brand new black ink and it still won't print black ink.  I have cleaned the printer head as suggested and tried printing but it doesn't help.  I also tried printing the Print Quality Diagnostic Report but I can't read anything because the black doesn't work.  Not sure what else to try.

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