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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-15-2023 08:56 AM

HP Recommended
Product: HP ENVY Photo 6232 All-in-One Printer

After printing a page in full Color the message came that there was a problem with the color cartridge (303 Original HP)

This was also dispayed in the display of the printer. The color cartridge was indicated being the faulty one. After installing a new cartridge the problem was stil there.  After a sofware update the message "communication problem with the cartrigde"  showed up. The black cartridge ( 350XL original HP) was almost new and had been working without any problems. A new black cartridge was bought and installed and the problem was solved!  If I Iook on the website it says that I should use the 303 Cartrigde. However the 350 was recommended as wel for this type of printer. It had been working.  Anybody who has experienced that problem? Now I had to buy 2 new cartridges because the Printer was showing the wrong information and I have an extra Color cartridge which is not used fully. Also do I have a almost 350 XL cartridge which is still almost full.

Any suggestions?

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