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‎01-19-2023 10:06 AM - last edited on ‎01-19-2023 11:28 AM by Retired

HP Recommended
Product: ENVY 6000

Hello, My printer an ENVY 6000 series does not have a front led panel. It worked perfectly on 16th January 2023, over wifi. That evening there was a Windows update, following that the printer lost its wifi connection, and is now permantly off line, I have gone through all the suggestions given by the virtual assistant to no avail. HP Doctor and diagnose, fails to correct the fault HP Smart app fails to correct the problem. The printer has been uninstalled and now when I go to setting ADD PRINTER the PC (Windows 10) fails to find the printer. In desperation I have ordered a hard wire cable to connect the printer via USB.

I have also tried to get the printer working by uninstalling the Windows Update again to no avail. Any suggestions ?    

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