• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-21-2023 07:36 AM - edited ‎01-21-2023 07:36 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

OS : Ventura 13.1

 

I have a genuine HP toner cartridge that I purchased 2 years ago in a bundle but have only had the need to use it this week. All other 3 cartridges from the same bundle were installed some months ago and have been working fine. 

 

When I put in the new toner cartridge it is stating that the chip is non-HP.

 

I have verified it is genuine using the QR code. 

 

I have seen previous posts about downgrading the software but all the previous dated drivers seem to have been removed so I'm unable to use that option. I have been through the HP online virtual chat but that is useless.

 

Any help grateful appreciated. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.